Refund & Cancellation Policy

Learn about our refund and cancellation policies for Ringlyn AI Call Agent services.

Last updated: April 21, 2025

Introduction

This Refund & Cancellation Policy ("Policy") outlines the terms and conditions regarding refunds and cancellations for Ringlyn AI Call Agent services. By using our services, you agree to the terms outlined in this policy.

1. Subscription Services

Ringlyn offers subscription-based services that are billed on a recurring basis (monthly or annually). All subscriptions are subject to the terms and conditions outlined in this policy and our Terms of Service.

2. No Refund Policy

Due to the digital nature of our services and the immediate access provided upon subscription, Ringlyn does not offer refunds for any of our services. This includes but is not limited to:

  • Monthly or annual subscription fees
  • One-time setup or activation fees
  • Additional service fees or add-ons
  • Unused portions of subscription periods

Acknowledgment

By subscribing to our services, you acknowledge that you understand and agree to this no-refund policy. We encourage you to carefully review our service offerings and pricing before making a subscription commitment.

3. Cancellation Policy

You may cancel your subscription at any time. Cancellations are processed as follows:

3.1 How to Cancel

You can cancel your subscription through any of the following methods:

  • Through your account dashboard on our website
  • By contacting our customer support team at [email protected]
  • By calling our support line during business hours

3.2 Cancellation Timing

When you cancel your subscription:

  • Your cancellation will be effective immediately upon processing
  • You will continue to have access to our services until the end of your current billing period
  • No further charges will be made to your account
  • Your account will be deactivated at the end of the current billing period

3.3 Data Retention After Cancellation

After cancellation, we will retain your account data for a period of 30 days to allow for potential reactivation. After this period, your data will be permanently deleted in accordance with our Privacy Policy. You are responsible for backing up any important data before cancellation.

4. Billing and Payment

All payments are processed securely through Stripe, our payment processor. The following terms apply:

  • All fees are charged in advance on a recurring basis
  • Payment is due immediately upon subscription activation
  • Failed payments may result in service suspension
  • Price changes will be communicated with at least 30 days' notice

5. Service Suspension and Termination

We reserve the right to suspend or terminate your service in the following circumstances:

  • Violation of our Terms of Service
  • Non-payment of fees
  • Fraudulent or unauthorized use of our services
  • Any activity that may harm our systems or other users

Note

In the event of service termination due to policy violations, no refunds will be provided.

6. Special Circumstances

While we maintain a strict no-refund policy, we may consider exceptions in rare circumstances such as:

  • Technical issues on our end that prevent service delivery for extended periods
  • Billing errors or duplicate charges
  • Service unavailability due to maintenance or outages exceeding 24 hours

Evaluation

Any such exceptions will be evaluated on a case-by-case basis and are not guaranteed. Requests for exceptions must be submitted in writing to [email protected] within 7 days of the issue.

7. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. We will notify users of any material changes via email or through our website. Continued use of our services after changes constitutes acceptance of the updated policy.

8. Contact Information

If you have any questions about this Refund & Cancellation Policy or need assistance with cancellation, please contact us at [email protected]. Our customer support team is available to help you with any questions or concerns.

Important Notice

By subscribing to Ringlyn services, you acknowledge that you have read, understood, and agree to this Refund & Cancellation Policy. This policy is part of our Terms of Service and is legally binding.