Introduction
This Privacy Policy explains how Ringlyn collects, uses, and protects your personal information. We respect your privacy and are committed to keeping your data safe.
1. Information We Collect
We may collect several types of information from and about users of our services, including:
1.1 Personal Information
Personal information may include your name, email address, telephone number, company name, job title, and other identifiers that you may provide when using our services.
1.2 Call Data
When you use our service, we may collect information about calls made or received through our platform, including audio recordings, transcripts, call metadata (such as duration, time, and phone numbers of participants), and information provided by callers during calls. Because our AI call agent handles conversations on your behalf, call content may include information that callers choose to share. Where you use Ringlyn to handle calls with your own customers or contacts, you act as the controller of that information and are responsible for providing any notices and obtaining any consents required by applicable law, including laws governing call recording and monitoring.
1.3 Usage Data
We collect information about how you interact with our services, including the features you use, the time spent on our platform, and other usage patterns.
1.4 Technical Data
We may collect information about your device and internet connection, including IP address, browser type, operating system, and other technical information.
2. How We Use Your Information
We may use the information we collect for various purposes, including to:
- Provide, maintain, and improve our services
- Process and fulfill your requests, transactions, and subscriptions
- Communicate with you about our services, updates, and promotional offers
- Analyze usage patterns to enhance and optimize our services
- Detect, prevent, and address technical issues, security breaches, or fraudulent activities
- Comply with legal obligations and enforce our terms and policies
3. Data Storage and Security
We use a combination of technical and organizational security measures designed to protect your data from unauthorized access, disclosure, alteration, or misuse. These measures include encryption of data in transit and at rest, access controls, authentication requirements, and ongoing monitoring of our systems. We restrict access to personal information to personnel and service providers who need it to operate, improve, or support the services. While we work hard to keep your information safe, no online system or method of transmission is completely secure, and we cannot guarantee absolute security.
4. Data Sharing and Disclosure
We may disclose your personal information in the following circumstances:
- To our trusted service providers who perform services on our behalf
- To comply with legal obligations, such as responding to court orders or legal processes
- To protect our rights, property, or safety, and that of our users or others
- In connection with a business transaction, such as a merger, acquisition, or sale of assets
- With your consent or at your direction
5. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information under laws such as the EU/UK General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA). These rights may include:
- Access to the personal information we hold about you
- Correction or deletion of your personal information
- Restriction of processing of your personal information
- Data portability (receiving your data in a portable format)
- Withdrawal of consent where processing is based on consent
- Objection to processing of your personal information
- The right, for California residents, to opt out of any "sale" or "sharing" of personal information and not to be discriminated against for exercising your rights
How to Exercise Your Rights
You can exercise these rights by contacting us at [email protected]. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before fulfilling certain requests. Where Ringlyn processes personal information on behalf of a business customer as a service provider or processor, we will direct your request to the relevant customer or assist them in responding. You also have the right to lodge a complaint with your local data protection authority.
6. Data Retention
We retain personal information for as long as necessary to provide the services, fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the reason we hold it. For example, call recordings, transcripts, and related data are generally retained for the period needed to deliver and support the services and any period you configure or we agree with you. When personal information is no longer needed, we take steps to delete, anonymize, or securely store it so that it can no longer be associated with you. Where you cancel your account, account data is handled as described in our Refund & Cancellation Policy.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to operate the site, remember your preferences, understand how the site is used, and support our marketing and analytics efforts. Some cookies are necessary for the website to function, while others are optional. You can control or disable cookies through your browser settings, though disabling certain cookies may affect how parts of our website work. Where required by law, we request your consent before setting non-essential cookies.
8. Children's Privacy
Ringlyn is not intended for children under 16, and our services are designed for businesses and their authorized users. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without appropriate consent, we will take steps to delete it promptly.
9. International Data Transfers
Ringlyn operates globally, and your personal information may be stored and processed in countries other than the one in which you reside, including countries that may have different data protection laws than your own. When we transfer personal information across borders, we take steps designed to ensure it receives an appropriate level of protection, which may include using recognized transfer mechanisms such as standard contractual clauses or relying on other lawful transfer safeguards where applicable.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will post the updated policy here and update the "last updated" date at the top of the page. For material changes, we may provide additional notice, such as by email or a notice on our website. We encourage you to review this policy periodically.
11. Contact Us
For questions or concerns about this Privacy Policy, or to exercise your privacy rights, please contact us at [email protected].