Smart Call Routing
Ringlyn intelligently routes calls to the right person or department based on the nature of the inquiry, improving efficiency and customer satisfaction.
Intelligent Call Routing for Maximum Efficiency
Ringlyn's Smart Call Routing feature uses AI to understand the nature of each inquiry and direct calls to the most appropriate person or department. Instead of frustrating menu trees or basic queue systems, our intelligent routing creates a seamless experience by getting customers to the right resource on the first try.
Why Businesses Choose Ringlyn
Connect callers with the right resource on the first try
Reduce transfer rates and customer frustration
Prioritize and escalate urgent matters automatically
Balance workload among team members for optimal efficiency
How It Works
When a call comes in, Ringlyn engages in a natural conversation to understand the caller's needs. Using advanced intent recognition, the system identifies the purpose of the call and determines the best routing path based on your predefined rules and real-time team availability.
Call Analysis
Ringlyn converses with the caller to understand their needs
Intent Classification
The system categorizes the call by type and urgency
Availability Check
Ringlyn checks which team members are available
Optimal Routing
The call is routed to the most suitable available person
Context Transfer
When transferring to a human, all relevant information is provided
Call Analysis
Ringlyn converses with the caller to understand their needs
Intent Classification
The system categorizes the call by type and urgency
Availability Check
Ringlyn checks which team members are available
Optimal Routing
The call is routed to the most suitable available person
Context Transfer
When transferring to a human, all relevant information is provided
How Businesses Win with Ringlyn
Enterprise IT Solutions
After implementing Ringlyn's Smart Call Routing, our first-contact resolution rate improved from 65% to 89%. Customers appreciate not being transferred multiple times, and our support teams can focus on issues they're specifically trained to handle. The workload distribution has also helped reduce burnout among our agents.
Featuring insights from:
Samantha Lee
IT Support Manager
Inside Ringlyn’s Engine
Advanced technical capability that enhances system performance and reliability.
Advanced technical capability that enhances system performance and reliability.
Advanced technical capability that enhances system performance and reliability.
Advanced technical capability that enhances system performance and reliability.
Advanced technical capability that enhances system performance and reliability.
Advanced technical capability that enhances system performance and reliability.