How Urban Eats Restaurant Group achieved efficient workflows

Urban Eats Restaurant Group

Problem

Missing reservations during peak hours, overwhelming staff with booking calls. The restaurant was losing an estimated 30-40 potential customers daily due to missed calls during lunch and dinner rushes. Staff were stretched thin between serving guests and answering phones, leading to poor customer experience on both fronts.

Approach

Implemented Ringlyn's AI-powered voice assistant to handle all reservation calls 24/7 with seamless calendar integration. The system was trained on Urban Eats' specific menu, seating arrangements, and booking policies, ensuring consistent and accurate responses. Integration with their existing POS and reservation management system took just 48 hours.

Outcomes

68% increase in successful reservation bookings within first 90 days

45% reduction in staffing costs for phone operators, redirecting budget to front-of-house service

98% customer satisfaction rate with booking experience based on post-visit surveys

Staff able to focus on in-restaurant guest experience, resulting in 23% increase in positive online reviews

Zero missed calls during peak hours, capturing $42,000 in additional monthly revenue

Average call handling time reduced from 4.5 minutes to 90 seconds

Ringlyn tripled our conversion rate from phone leads! Our restaurant now takes reservations 24/7, and we've completely eliminated missed calls. The best part? Our servers are happier because they can focus on what they do best—creating memorable dining experiences. This AI receptionist pays for itself ten times over.
— Eleanor Vance, CEO & Founder