How Urban Eats Restaurant Group achieved efficient workflows

Featuring insights from:

SJ

Sarah Johnson

CEO

Urban Eats Restaurant Group

Problem

Missing reservations during peak hours, overwhelming staff with booking calls.

Approach

Implemented Ringlyn to handle all reservation calls 24/7 with seamless calendar integration.

Outcomes

68% increase in successful reservation bookings

45% reduction in staffing costs for phone operators

98% customer satisfaction rate with booking experience

Staff able to focus on in-restaurant guest experience

Ringlyn tripled our conversion rate from phone leads! Our restaurant now takes reservations 24/7, and we've completely eliminated missed calls.
— Sarah Johnson, CEO