How TechNova Support Solutions achieved efficient workflows
Featuring insights from:
AP
Amir Patel
Head of Customer Success
Problem
Support team overloaded with repetitive troubleshooting calls, leading to long response times and unhappy customers.
Approach
Ringlyn was integrated as the first-line support agent, handling FAQs, password resets, and ticket creation.
Outcomes
52% reduction in average call handling time
40% fewer support tickets escalated to live agents
Customer wait times cut in half
Improved CSAT from 79% → 94%
Ringlyn became our 24/7 Tier-1 support assistant. Now our live agents only handle complex issues, and customers get instant help anytime.— Amir Patel, Head of Customer Success